Terms and Conditions
Terms & Conditions
1. Copyright and Introduction:
Matthew Ellwood retains all copyright and image rights to the photographs, images and content on this website. You are welcome to view the contents of the website for personal use, but not for any commercial purposes or re-publication. Nor are you permitted to print or distribute these materials. We welcome the information being shared via social media but please ensure that credit is given to Matthew Ellwood.
All products are sold for personal use only and not for resale. If you are a business and would like to sell our work then please get in touch.
2. Ordering from Matthew Ellwood:
You are considered to have placed an order with us by ordering via our online checkout process. As part of our checkout process you will be given the opportunity to check your order and to correct any errors. We will send you an automated order acknowledgement, which details the products you have ordered and the payment that was taken at time of order.
An order may be refused when either: (a) where goods are not available; (b) where we cannot obtain authorisation for your payment; (c) if there has been a pricing or product description error.
Orders can take 2-5 working days to dispatch and at busy times can take up to 7 working days. In some cases there is a bespoke nature to the products and they may take a little longer to produce. You will be kept up to date if this is the case. Should you require your items by a specific deadline contact us and we will do our best to accommodate you. In some cases a further postal charge may be incurred.
Privacy Policy
Privacy Policy
In compliance with 2018's GDPR regulations we want to be clear about how we process your information on this site.
Under no circumstances do we share your information with any third parties or store that information on any external system accessible by any third parties.
If you have signed up to our newsletter using the form on this site you will receive a monthly newsletter containing information about any new work, products and news from Matthew Ellwood. You can unsubscribe from the newsletter at any time using the link at the bottom of each email.
If you have purchased items from our online shop the information you provide at check out is used to process your order, contact you with any queries or send your order to you. All forms of information you provide are kept solely to fulfil your purchase. You will only be contacted outside of receiving your items if there is an issue with your order or we need some more information in order to fulfil it. You are not automatically added to any marketing materials but you will receive automated emails informing you of shipping. We do not store any payment information on this site and all payments are processed via either Stripe or Paypal.
If you have contacted us using the online form your email is submitted so we can reply to your query. You are not automatically added to any marketing communications and aside from responding to your queries you won't receive any additional communications from us.
Returns Policy
Returns Policy
We hope you like your products from us, however if you are unsatisfied with your item you can return it to us within 10 days of receipt and provided the item is undamaged and unused we will issue you with a full refund. Please contact us first before returning the item.
Should your item arrive damaged please get in touch with us and we can arrange either a refund or replacement where applicable.
If you wish to cancel an order contact us as soon as possible and if your order hasn't been fulfilled we shall issue you with a full refund. If your order is already on its way to you, you would need to return the items before any refund would be processed.
If you have any further queries or need to contact us, get in touch via [email protected]